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Refund Policy

Last Updated: 05/10/2026

At Grounded Cafe, we are committed to providing quality products, excellent service, and a welcoming experience for our community. If you are not satisfied with your purchase, please review the following refund policy.

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Food & Beverage Purchases

 

Due to the perishable nature of food and beverage items, all food and drink sales are generally final.

However, if there is an issue with your order, including:

  • Incorrect items received

  • Quality concerns

  • Preparation errors

  • Damaged products

please notify a team member as soon as possible. We will do our best to correct the issue through a replacement, store credit, or refund at our discretion.

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Merchandise & Retail Items

 

Unused merchandise purchased from Grounded Cafe may be returned within 14 days of purchase with proof of purchase.

To be eligible for a refund or exchange:

  • Items must be unused and in original condition

  • Items must be returned with original packaging when applicable

  • Proof of purchase is required

Grounded Cafe reserves the right to deny returns that do not meet these requirements.

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Workshops, Events & Special Programs

 

Refund policies for workshops, special events, and community programs may vary depending on the event.

Unless otherwise stated:

  • Cancellations made at least 48 hours prior to the event may receive a full refund or account credit.

  • Cancellations made less than 48 hours before the event may not be eligible for a refund.

  • No-shows are generally not eligible for refunds.

Any event-specific refund policies will be communicated at the time of registration.

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Gift Cards

 

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

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Refund Processing

 

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for processing, depending on your financial institution.

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Contact Us

 

If you have questions regarding a purchase or would like assistance with a refund request, please contact us:

Grounded Cafe
623 E Broad St.
Bethlehem, PA 18018
(610) 509-7762

We appreciate your support and thank you for being part of the Grounded Cafe community.

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